Great question! Busy Bees Maid Service stands out because we offer the professionalism and reliability of larger cleaning services while maintaining the personal touch of a locally owned business. Unlike franchise operations, every dollar you spend with us stays within the local economy—nothing gets sent out of state. Plus, because we aren’t tied to corporate policies, we can tailor our services to fit your unique needs.
We also operate contract-free. Our goal is to earn your trust and satisfaction with every visit. If you’re ever dissatisfied, just reach out—we’ll work to make things right. No long-term commitments, no hassle, just quality service.
Additionally, all of our cleaners are employed by us directly, not independent contractors. They are fully bonded, insured, and paid legally, ensuring professionalism and peace of mind for our clients.
Lastly, one of our best tools is also the most simple and that is our follow up after every service. After each service, you’ll receive a two question scorecard by email or text to get any and all feedback to ensure your ongoing satisfaction.
We absolutely thrive on your input! After each cleaning, we’ll send a quick 2 question scorecard via text or email so you can share your thoughts on how everything went. We take all those ratings and comments very seriously and reward your cleaning staff when they are keeping you happy. More importantly though, we use that information to update our records on an ongoing basis to fine tune your service to your needs. We want you to be thrilled with every service and we work hard for those gold stars!
That’s entirely up to you! Some clients enjoy staying home during their service, while others prefer to step out and enjoy their free time. We’ll discuss your entry preferences when you set up service with us.
We offer various options based on your comfort level. If a key is needed, we provide a secure lockbox for $35, which can be installed on a railing, fence post, or another exterior fixture. Each home receives a unique, randomized code to ensure security. If a code change is ever necessary, we’ll update it at your request.
Absolutely! We carry comprehensive insurance, including liability, crime, and employee accident coverage on top of a 1 million dollar umbrella coverage! If you’d like, we can provide a certificate of insurance for your records.
Depending on several factors, we send a team of one to three cleaners, including a Team Leader to oversee the work.
We really do our best to maintain consistency with our teams (our clients want this as much as our technicians do- they love you the same way you love them!), though occasional schedule changes due to time off or sick days may occur. Any alternate cleaner will have a detailed profile of your home and preferences to ensure seamless service.
We know it may be hard to believe, but switching it up on occasion is also a really good thing for our clients. Why? Imagine your daily commute—you know every turn, every stoplight, and every pothole by heart. Over time, you stop noticing the details. You’re on autopilot. But then, one day, you take a different route or switch up your routine, and suddenly, you see your surroundings in a whole new way.
The same goes for cleaning. A regular technician develops a rhythm, like a familiar drive. But when a new technician steps in, they bring fresh eyes—spotting things differently, approaching tasks with a new perspective, and noticing details that might have blended into the background.
It’s not about something not working; it’s about a fresh perspective.
Nope! We bring everything needed to get the job done. However, if you have specific products you’d like us to use, we’re happy to accommodate your preferences- just let the office know so that we can prepare the technicians and set the product out in a prominent location (like a kitchen counter.)
Our rates depend on factors like home size and specific needs. We provide customized pricing after a consultation, with in-home walkthroughs offering the most accurate estimate. Estimates are available over the phone, but you can also use our online quoting tool to get an instant estimate.
If additional resources are required beyond the original estimate, we will notify you for approval before proceeding.
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While we take great care in every home, accidents can happen. If damage or loss occurs, our team will notify you immediately, and we will discuss the next steps. If you own valuable or irreplaceable items, we recommend setting them aside to prevent any concerns as nothing can replace sentimental value.
We accept all major credit cards (Visa, MasterCard, American Express, and Discover) and ACH (or e-check) payments. Payment is due at the time of service and can be securely processed via phone or through your client portal.
Tipping is never expected but always appreciated! If you’d like to show your gratitude, you can leave cash with our name attached to it or add it on after your service through the e-mailed scorecards we send after every service.
Two business days before we come out to clean, we will send an automated text or phone call to affirm your scheduled cleaning and let you know the approximate time you can expect us. We always assume that we’re coming out as we’ve previously arranged unless you tell us otherwise.
Any cancellations made less than 24 business hours before your scheduled cleaning will incur a $50 payroll recovery charge. This money is passed directly onto the technicians that were scheduled to clean your home with none of it staying with the company itself. We do this to honor the technicians who have held that time for our clients and minimize the impact that a last minute change will have on their paycheck through no fault of their own.
We observe Memorial Day, Independence Day, Labor Day, Thanksgiving, Christmas, and New Year’s Day. If your cleaning is scheduled on a holiday, we’ll contact you a month in advance to reschedule.
Yes! With advance notice, we have a whole page of add on services such as:
If you can think of it, we can likely do it! Just contact our office to discuss.
For safety and liability reasons, we cannot:
Yes! We provide one-time deep cleans, move-in/move-out services, and event preparation cleanings. Since these jobs vary, we provide estimates based on the work required and communicate any necessary adjustments.
We clean Monday through Friday from 8:00 AM to 4:00 PM. Janitorial services are available as early as 6:00 AM.
We aim to schedule our clients as efficiently as possible to keep our rates competitive.
If a client requires a specific day/timeframe for service, it rarely lines up with the most efficient schedule so there is typically an additional charge to cover the extra expenses. It’s not something we like to do, but it’s surprising how quickly payroll and mileage adds up just by adding an extra 15 minutes of drive time (a half hour total, to and from) to a technician’s day. We will give you a time range of when to expect us but we are unable to guarantee this due to traffic and weather-related road conditions and unexpected situations that occasionally pop up.
Nope! We believe in earning your business with great service, not long-term commitments. By using our services you agree to our terms of service which outlines our company policies which can be found here.
The best part of our job is meeting your fur babies! If your dog or cat is comfortable with us, they are free to roam. We do like to know prior to your first cleaning if you have a pet, along with each pet’s name, so we can talk to them and help them feel comfortable with us. Many pets that are friendly around cleaning technicians while their owner is home may behave very differently to us when the owner is not present. If a pet exhibits aggressive behavior while we are presently working, we may ask you to contain him or her during our visit.
Yes! They make excellent gifts for birthdays, holidays, and special occasions. Our gift certificates can be purchased by phone at (301) 271-1170. Or for an instant download, purchase your gift certificate online here.
Our team members are dedicated employees, and we invest in their training and development. If you’re interested in hiring one of our professionals directly, we offer a temp-to-hire arrangement for a fee.
A little tidying up goes a long way, but leave the dusting, scrubbing, and wiping to us! Tidying up clutter beforehand allows us to clean more efficiently and reduces the risk of misplacing anything important. As they say, “time is money” and would you rather spend money on us putting your shoes back on the shoe rack or scrubbing down your shower? If additional time is needed to clear excessive mess, an extra fee may apply.
We guarantee our work! If you’re ever dissatisfied, contact us within 24 hours, and we’ll return within two business days (or when it’s most convenient for you) to re-clean the area in question at no charge to you.
Our cleaning professionals are trained to avoid handling biological hazards such as pet waste, bodily fluids, and medical syringes. OSHA guidelines specify that janitorial staff in non-healthcare environments should not have occupational exposure to such hazards. We clean around these areas as best as possible and will notify you if we come across any concerns.
Busy Bees Maid Service reserves the right to adjust pricing based on the time required to meet our quality standards. If the cleaning time varies significantly from the initial estimate, we will contact you to discuss necessary adjustments before proceeding.
If extreme weather conditions result in local school closures, Busy Bees Maid Service may also close for safety reasons. Should we remain open, individual technicians may choose not to work. In such cases, we will attempt to reschedule your cleaning or assign another available team.
We offer flexible scheduling, including weekly, bi-weekly (every two weeks), and monthly (every four weeks) services. Due to scheduling logistics, monthly clients may not always have the same technician or cleaning time slot each visit.
Founded in 2001, Busy Bees Maid Service has been under the ownership of siblings Kimberly Sandberg and Chris Workman since 2011.
For safety reasons, our cleaners are required by OSHA to wear slip-resistant, protective footwear while working. However, we do provide slip-resistant shoe covers that our team can wear inside your home upon request.
Yes! We collect and dispose of household trash in your designated outdoor bin. Let us know where to find it and if you have any special instructions.
For liability reasons, our team cannot move furniture or appliances heavier than 45 pounds. We will clean as far behind and under furniture as we can reach using our extension poles and dusters. If you move furniture before our visit, we will be happy to clean the exposed area. We cannot be responsible for damages or scratches to your floor resulting from sliding that we have done at your request.
Yes, we offer window cleaning as an add-on service. While we clean entry door glass as part of our standard service, additional window cleaning services (including French doors and sliding glass doors) are available at an extra charge. We can clean exterior windows only if they are tilt-ins or easily accessed by our step stool.
We typically do not include dishes with our standard service as there are many variables that impact how long it will take. However, with a brief conversation, we’d be happy to add this on for our clients with an additional charge.
We do not offer washing and drying services due to time constraints and the variations in household laundry appliances. However, we do provide laundry folding for an additional fee.
Yes! While we take great care, blinds and shutters are generally fragile, so we approach our cleaning with gentle methods in mind. We cannot be responsible for breakage due to age, wear and tear, improper assembly and/or mounting.
Our cleaning technicians are limited to using a two-step ladder. If we can reach the area with our extension dusters, we will clean it. OSHA regulations require us to use only company-provided ladders to ensure safety.
Yes, we offer specialized cleaning services for move-ins, move-outs, and post-renovation cleanups. If your landlord or property manager has specific cleaning requirements, please provide that list in advance. We recommend scheduling cleaning services after all construction work is completed.
We do the actual “cleaning” – scrubbing, dusting, wiping, washing, etc., as part of our scope of service, but we clean best if your house is in order before we arrive. By tidying and organizing before our appointment you lessen the risk that something important will be misplaced, like a child’s favorite doll or an important piece of mail. We understand that sometimes life gets out of control and the house becomes a casualty. If you do need us to pick up large amounts of scattered toys that need to be put away, wash and dry a sink full of dirty dishes, and pick up several weeks’ worth of dirty laundry from the floor, we will be happy to do it, but there is an extra charge for excessive clutter.
We do the same thing when we’re at work so we get it! For the comfort of our cleaning technicians, we will request that your home’s thermostat be set between 68-74°F during our visit. If the temperature is outside this range and the weather outside is more extreme, we will call to request your permission to adjust it and return it to the original state when we’re done.
We lightly dust electronic surfaces but do not wet wipe or scrub screens and other delicate parts of electronics, as different brands require specific chemical solutions or procedures. To avoid unplugging or damaging cords, we may skip areas with heavy wiring.
Moldy shower curtains and tub mats are best cleaned in a washing machine with bleach and extra towels, we’ll be happy to remove them and place them in your laundry area for you.
If we encounter insect infestations, we must leave immediately and will charge a cancellation fee. We cannot expose our team or equipment to pest infestations.
Busy Bee Maids is the #1 independent cleaning service in Frederick County. We have been serving the community since 2001 and have thousands of satisfied customers. We are a woman-owned, family business. Just give us a call to learn more!
We have a 100% satisfaction guarantee. If you are not happy, we'll make it right. We have NO CONTRACTS, and you can change or cancel at any time. That's it, there's no fine print, and no hidden fees - just great service.
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