We’re so glad you asked that! Busy Bee Maids is unlike any other cleaning company in our area because we’re so well established that you won’t notice any difference between us and the “big guys” but we’re locally owned and operated so you’re only helping your local economy. We’re not shipping off 10% of your money to Ohio, Texas, California, or anywhere else you can dream of but Maryland (like many franchise owners have to do!) Since we’re not franchised, we don’t have to listen to anyone’s rules about house and office cleaning but yours. If something doesn’t work for you, we change it!
We also don’t have contracts. We want to earn your service each and every time we come. If you’re unhappy, just call our office and let us know. We will do our best to please you. If you’re still unhappy and wish to cancel, you can do so with no fuss, frustration, or back-talk.
You can also rest assured knowing that all of our cleaners are legal and pay their taxes. Our cleaners are our employees- not independent contractors paid under the table. They are all fully bonded and insured by Busy Bees.
It’s your choice. Some prefer to be home, others love to use this time as an excuse to take themselves out for lunch. We will ask you for your preferences and entry methods when you sign up for service.
We will use any number of methods to enter your home as you are comfortable with. If we need to have keys, we will bring a key lockbox to you for $35. We can install it for you, or you can install it yourself. We provide the kind with a loop to hang around an exterior part of your home. A banister railing, a fence post, or exterior bars that run out of the home are some examples of places you can put a lockbox, besides the obvious door handle.
We will set a unique randomized code for your home. It will not be any number already associated with your home (like a phone or house number.) The number will be kept private to us. We do this for our accountability; If someone else uses the key and forgets to put it back, it would impede our work and could raise questions as to the security of the home. In emergencies, we will share the code with our clients in a way that we can document it and then change the code on our next return trip. If you’d like an extra lock box for your family or other home service providers (like dog walkers, etc) we’d be happy to sell you a second unit for their use.
Our insurance is the best available. We’re not “just” bonded, but have liability, crime and employee accident coverage. Your home, our team members and Busy Bee Maid Service Inc. are included in the coverage. If you’d like, we will send you a certificate validating our insurance.
We work in teams of two or three members, one of whom is a Team Leader. Teams prove to be the most efficient because each employee can concentrate on a specific task while in your home.
We certainly try! We can’t always account for sick days or time off but we make every attempt to keep the same team as familiar with your home as you are with the team. If something happens where one of our employees is not able to perform that day, the team that will be sent to the home will have a profile that lists the details of your home and any preferences you may have.
We come with everything we need to perform the cleanings. However, if you have specific preferences, we’d be more than happy to use yours. We prefer to use our own commercial vacuums because they use a HEPA filter system which has a 99.7% filtration. The anti bacterial liner captures microscopic particles, germs, bacteria, pollen, spores, dust mites, and allergens as small as 0.1 micron.
Fees vary according to several factors, there is never a “one size fits all” price Our sales consultants will first assess what you’re looking for and then provide you with a price for a service that has been created to fit your specific needs. We prefer to do a walk-through with the client to give the most accurate price, but we are also happy to give ballpark figures over the phone.
Sometimes our estimations do not always match the reality of a situation. If we feel what the home needs is more than we expected we may need to assess additional time and fees. Rest assured, we will communicate this with you as soon as we become aware to authorize the additional expenses.
Busy Bee Maids realizes the nature of cleaning requires our staff to touch virtually all items within one’s home or office. If any damage/loss does occur, our cleaners will leave you a note stating such and to contact our office so we can discuss it. However, no money can replace sentimental value. If you have a piece that no money can replace, we ask that you let us skip cleaning that piece for both of our peace of mind.
Busy Bee Maids gladly accepts all major credit cards: MasterCard, Visa, American Express, and Discover. Payment is due at the time of service. Credit card information should be given over the phone directly with the office or through your client portal. The information is then stored by Authorize.net for the best security.
Tipping is not required but it is a powerful way to say “Job well done!”. If you would like to express your gratitude monetarily, we would prefer the tip to be paid separate from your cleaning, either by a separate check or cash. If you leave cash behind, please be sure to put “Busy Bee’s” or “To our cleaners!” on a note with it so that we know it is cash we should take and leave it in a notable spot, like the middle of the kitchen counter.
Two business days before we come out to clean, we will send an automated text or phone call to affirm your scheduled cleaning and let you know the approximate time you can expect us. We always assume that we’re coming out as we’ve previously arranged unless you tell us otherwise. If this schedule does not work for you, please give us a business day’s notice. In the event of cancellation or rescheduling with less than 1 business day’s notice, a cancellation fee of $50 will be assessed.
We thrive off of your feedback. We will send you a scorecard by e-mail or text after each cleaning where you can express your satisfaction or concerns regarding that day’s cleaning.
We observe the following holidays: Memorial Day, July 4th, Labor Day, Thanksgiving, Christmas, and New Year’s. If the holiday falls on a weekend, we will take the closest week day instead. If your cleaning falls on this day we will call you a month in advance to reschedule.
From time to time you may need something special or different done. We will be happy to do these tasks for you. We ask that you give the office a few days notice so we can allot extra time for this in the crew’s day. These tasks may include (but certainly are not limited to):
Due to insurance and safety constraints, we are limited to the following:
One-time cleanings include move-ins and move-outs, spring cleaning, service before a big event, and other non-recurring services. All one-time services are only ever estimated. If additional time is needed, management will attempt to contact you while our staff is in your home. We will not use additional time without your prior approval.
Busy Bee Maids is the #1 independent cleaning service in Frederick County. We have been serving the community since 2001 and have thousands of satisfied customers. We are a woman-owned, family business. Just give us a call to learn more!
We have a 100% satisfaction guarantee. If you are not happy, we'll make it right. We have NO CONTRACTS, and you can change or cancel at any time. That's it, there's no fine print, and no hidden fees - just great service.
Copyright 2019 @ Brand Exponents. All rights reserved.
