By using our services you agree to our terms of service
TERMS OF SERVICE
1. WHO: BUSY BEES MAID SERVICE, INC (BBMAIDS) is an independent, locally owned and operated cleaning company. Our employees are fully bonded and insured and we carry full liability, worker’s compensation insurance, and all payroll taxes are paid through the BBMAIDS office as staff of the company.
2. COMMUNICATION: It is very important that you call us if you have questions or concerns about your cleaning service. We take great pride in our cleaning service and will make every reasonable effort to provide you with an excellent and professional cleaning service. One thing that really helps us provide you with a better cleaning service is your ongoing feedback. Please fill out your survey after every visit to help us continually improve the quality of the service you receive.
3. TEAM: We try to send the same team to your home for each service, however, we cannot guarantee it due to illness, vacations, etc… Our main priority is to clean your home consistently and with the quality you expect, and we have systems in place to ensure this. The team members we send to your home are always BBMAIDS employees and extensively trained in our cleaning systems. Any solicitation of BBMAIDS employees for outside employment is a direct violation of this agreement and our terms of service and an employment finder fee may be assessed.
4. OFFICE HOURS: Our office is open M-F 7 AM to 4 PM. Voicemail is available after hours.
5. EQUIPMENT AND SUPPLIES: We provide all of the equipment and supplies to clean your home. If you want us to use a special product, please place it in a prominent location (like kitchen counter) and let the office know that the cleaners should be on the lookout for it. BBMaids will not assume any liability for damages to surfaces on any product provided by the client.
6. QUALITY CONTROL: Our teams are quality inspected by management on a regular basis. They may enter your home after the team leaves. These inspections ensure the highest quality standards.
7. ARRIVAL TIME: Our team cleans residential homes from 7:45 AM to 4 PM. Occasionally they may need to stay past 4 PM to finish the job. We cannot guarantee an exact time for your visit due to the nature of our business and changing schedules. We will give you a two-hour arrival window two business days before your cleaning by text or automated phone call. We will do our best to accommodate requests, but they are treated as requests only and we have no way to guarantee your exact service time. We guarantee your day of service and will not change your service date without your prior approval.
8. Keys: Your home must be accessible to our teams on the agreed upon day of your cleaning. We can provide a secure lockbox for your home at no additional charge. If we are unable to access your home, we will charge a lockout fee of at least $50. This money is given directly to our cleaning technicians to maintain the income that was lost without fault.
9. CLUTTER: We do ask that you provide us with a clutter-free environment. If that is not the case, we may not be able to clean all aspects of your home in the allotted time which may result in inferior performance, or with prior approval, extra charges may be applied to accommodate the extra time needed.
10. SAFETY: Insurance and safety issues prohibit our teams from moving heavy objects, moving anything with electronics on top, or standing on furniture. We also prohibit our staff from handling any biohazards, including pet or human bodily waste, rodent droppings, mold, blood, etc. We also are only able to use up to a 3-step ladder in your home to clean. That does limit our ability to clean some spaces, but we have extension poles that help us reach most places in your home.
11. SECURITY ALARMS: If your home has a security alarm, please ensure that it is turned off on the day of your scheduled cleaning. You may also provide us with the code and steps necessary to turn off your alarm. We will reset the alarm when we leave. We will not be held responsible for alarms set off if we are not given proper access codes or information on how to disable/enable them.
12. PETS: If you have pets, please pick up after them and secure them if they have any unwelcoming behavior. For sanitary and safety issues our teams are not permitted to clean bug-infested homes or pick up animal excrement. We will not clean if our team members feel they are in danger due to your dog or other animals.
13. RESCHEDULING: There may be times when the weather makes it unsafe for us to travel and carry equipment and supplies to your home. Driveways and sidewalks must be clear and accessible. Holidays may necessitate a schedule change. Less than 1% of all scheduled cleanings have been moved due to unexpected employee absence. We appreciate your understanding in these circumstances.
14. PAYMENT POLICY: Payment is due at the end of each scheduled cleaning. We require a credit card to be on file (encrypted by Authorize.net) that will be billed the following business day unless there has been a check left by the client that our cleaners will return to the office.
15. SALES TAX: The State of Maryland requires sales tax on commercial/janitorial services. No sales tax will be assessed for residential services.
16. LATE FEE: If no payment is left for the team and credit card information is declined, we will send you an open invoice by email with a payment link. Please remit your payment immediately. If we do not receive your payment within 3 business days of your cleaning a $10 convenience fee will be added to your cleaning. If payment is not received within 30 days we will assess a $35 late fee to your account. Each month thereafter that the account is past due, an additional $35 late fee will be assessed to your account. After 90 days late accounts will be referred to an outside collection agency.
17. RETURNED CHECK FEE: A $10 fee will be charged for any check returned by the bank.
18. CANCELLATION & SKIP FEE: In the event that you cancel or skip a scheduled cleaning you will be assessed a $20 skip fee. If you cancel service with less than a full business day’s notice or day of service, you will still be charged $50.
19. LOCKOUT FEE: If the team is unable to enter your home (double-bolt locks, animals not contained, the door is unanswered, or they are turned away at the door) there will be a lockout fee of $50. In the event that we arrive and the initial entry instructions are not viable (ex: we expected them to be home and answer the door but they did not or the garage keypad isn’t working, etc.) We will call the primary contact for your service. If we do not reach them immediately we will leave a voicemail requesting that we be reached within 15 minutes to discuss alternate ways that we can get into the home. If there is more than one contact, we will contact all relevant parties on the account in an attempt to get inside. If we are unable to reach the client within 15 minutes and/or do not have a solution that is viable to that day’s schedule we may need to reschedule for a different day or a different time (with or without the same team) and will still apply the $50 lockout fee.
20. SUSPENSION OF SERVICE: If any of the above fees have not been paid your service will be suspended until all fees have been paid in full. If service is suspended and you have not paid in full within 30 days we will consider you to have terminated service.
21. COLLECTION OF FEES: In addition to any amounts owed to BBMAIDS, you agree to be responsible for all reasonable collection and attorney’s fees we incur to bring your account current.
22. CANCELING YOUR SERVICE: It is agreed that this is an at-will relationship and no contract term is implied. Services may be canceled at any time and no contract is implied. To avoid cancellation charges at least one full business day’s notice is required.
23. DAMAGES & BREAKAGE: While our technicians take great care while cleaning your home, accidents can happen. We ask that you alert us to any especially delicate items, so that we can avoid them. In the event of accidental breakage, we will provide a credit for future services for incidental damages up to $500. Damages due to negligence or malpractice on our part will be handled by our insurance provider. In addition, we will only use BBMAIDS-approved products for cleaning your home. If you ask that we use your product, you assume all liability responsibility for any damage to your home caused by your products.
